Frequently Asked Questions
Search our knowledge base or browse by category to find quick answers about our products, installation, warranty, and more.
Installation Help
Warranty Claims
Troubleshooting
FAQs
- To start a claim, please contact our support team with your order details and photos of the problem. They will quickly guide you on how to return the item to our office for repair.
- The warranty does not cover accidental drops, water damage from floods, or physical breakage. Any damage caused by improper handling or incorrect installation is also excluded.
- Yes, we can send technicians for onsite warranty service if requested. However, professional travel and service charges will apply for bringing the team to your location.
- All standard warranty services are handled directly at our main office location. You just need to transport the affected material to us, and we will take care of the rest.
- We offer flexible warranty options, including both 2-year and 5-year warranty plans. You can choose the coverage that best fits your project and budget requirements.
- Yes, our integrated LED floodlights are incredibly bright and built tough, making them ideal for busy industrial warehouses and manufacturing floors.
- Yes, we completely design, assemble, and test our lithium iron phosphate battery packs in-house. This ensures they perfectly match the power needs of our lighting systems.
- Yes, lithium iron phosphate is one of the safest battery technologies available today. They are highly stable, do not overheat easily, and are built with strong protective circuits.
- Our systems are designed to store plenty of solar energy during the day to ensure full dusk-to-dawn lighting. Even on cloudy days, the efficient battery packs keep the lights running.
- Absolutely, all our outdoor lighting products are built with weather-resistant materials. They are fully sealed to survive heavy rain, dust, and harsh environmental conditions safely.
- Yes, our solar lighting systems feature smart sensors that automatically turn the lights on at dusk and off at dawn. You do not need to manually switch them every day.
- We strictly use high-quality lithium iron phosphate (LiFePO4) battery packs in our products. These batteries are chosen for their superior safety, long life, and reliable power storage.
- Yes, our integrated LED floodlights provide intense, bright light while using very little energy. This makes them a highly cost-effective choice for security and outdoor lighting.
- Our solar high mast lights are perfect for lighting up large open areas like factory yards, highway intersections, and sports grounds. They deliver powerful light over a very wide space.
- We manufacture durable, integrated solar street lights designed for roads, pathways, and public spaces. They are built to provide reliable, bright illumination all night long.
- Yes, customization is available to meet your specific project needs. Just let our sales team know your requirements, and we will adjust the designs accordingly.
- We require an advance payment to secure your order booking. The remaining 100% balance must be fully cleared before the materials are dispatched for final delivery.
- Our standard delivery time is 4 to 5 days after your order is confirmed. However, this timeline may vary slightly depending on your exact location and the total quantity ordered.
- To place an order, simply call our friendly sales team. They will help you choose the right products and guide you through the fast and easy booking process.
- Yes, onsite maintenance is available if you cannot send the product to us. Please note that professional service charges will apply for our technicians to visit your location.
- Maintenance is completely free of charge as long as your product is still covered under our active warranty. We will fix any manufacturing defects at no extra cost to you.
- If your product needs servicing, you can safely pack it and send it to our office location via a transport service. Our technical team will inspect and repair the material at our facility.
- Yes, if you prefer to use your own workers, we provide clear video guidance for the installation. These step-by-step videos make it easy for your local technicians to set everything up.
- We have a professional team ready to handle the entire installation process safely and correctly. We also provide dedicated transportation services to ensure your products arrive securely.
- No, installation charges are extra and not included in the base product price. These charges are calculated separately based on your project size and site location.
- Yes, we offer complete installation services for all our products across India. No matter where your project is located, our team can help set up your system.
- You can easily reach our support team by phone or email during regular business hours. We are always ready to answer your questions and provide technical guidance.
- All our products are proudly manufactured at our own facility in Amravati, Maharashtra. We maintain strict quality control over every step of the building process.
- We design and build complete clean energy solutions, including solar lighting and battery systems. Our team handles everything from the technical design to the final manufacturing.
- Yes, we regularly supply our systems for large-scale industrial setups and public infrastructure projects. We ensure all our products meet high performance and quality standards.
- Yes, our team can carefully review your specific power and lighting needs to design a tailored solution. We work directly with you to ensure the final product fits your project perfectly.
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